After-Sales Compensation Policy

At RowRowDolls, we are committed to your satisfaction even after your purchase. This After-Sales Compensation Policy outlines the procedures and conditions for addressing issues that may arise with your doll after delivery.

Please Note: This policy works in conjunction with our Return and Refund Policy and Warranty Information (if applicable). It is crucial to review all relevant policies.

1. Scope of Policy

This policy applies to dolls purchased directly from the official RowRowDolls website. It covers issues related to manufacturing defects or significant discrepancies from the product description that are identified after delivery.

2. Reporting an Issue

If you encounter an issue with your doll after receiving it, please contact our customer support team immediately, but no later than 7 daysfrom the date of delivery. To facilitate a quick resolution, please provide the following information:

● Order Number:

● Date of Purchase:

● Detailed description of the issue: (e.g., specific defect, missing part, damage)

● Clear photographs or video: (showing the issue clearly, if visual)

● Your contact information: (name, email, phone number)

You can reach us at: rowrowservice@gmail.com or through our contact page on the website.

3. Assessment and Resolution Process

Upon receiving your report, our team will review the provided information. We may request additional details or evidence to properly assess the situation.

Based on our assessment, and at our sole discretion, we may offer one or more of the following compensation options:

● Repair: If the defect is minor and repairable, we may offer to repair the doll. This would typically involve you sending the doll back to us.

● Replacement: If the doll has a significant manufacturing defect that cannot be repaired, or is a major discrepancy, we may offer a replacement doll of the same model, subject to availability.

● Partial Refund: For minor cosmetic defects that do not significantly impact the doll's functionality or aesthetic, we may offer a partial refund as compensation, allowing you to keep the doll. The amount of the partial refund will be determined on a case-by-case basis.

● Full Refund: In rare cases where the doll is severely defective and neither repair nor replacement is feasible or desired by the customer, a full refund may be issued upon return of the doll, in accordance with our Return and Refund Policy.

● Store Credit/Coupon: In some instances, we may offer store credit or a discount coupon for a future purchase as an alternative form of compensation.

4. Conditions and Exclusions

This After-Sales Compensation Policy does not cover:

● Normal wear and tear: Dolls are delicate items, and minor signs of use over time are expected.

● Damage caused by misuse or improper handling: This includes, but is not limited to, drops, extreme temperatures, exposure to water (unless designed for it), harsh chemicals, or unauthorized alterations.

● Damage incurred during return shipping: Please ensure dolls are packaged securely for any returns.

● Issues reported outside the specified timeframe: (e.g., beyond 7 days of delivery).

● Subjective aesthetic preferences: Variations inherent in handmade products (e.g., slight differences in facial expression or coloring compared to promotional images) are not considered defects.

● Third-party purchases: This policy only applies to dolls purchased directly from RowRowDolls.

5. Return Shipping for Compensation

If a return is required for assessment, repair, replacement, or refund under this policy, we will provide instructions for shipping. Depending on the nature of the issue and our assessment, RowRowDolls may cover the return shipping costs. This will be determined on a case-by-case basis.

6. Final Decision

All compensation decisions under this policy are at the sole discretion of RowRowDolls. Our aim is always to reach a fair and satisfactory resolution for our valued customers.

By making a purchase with RowRowDolls, you agree to this After-Sales Compensation Policy.